Get help from Delekit support

Audience: everyone who uses Delekit. Applies to: all plans.

Most questions are answered in this help centre. When they aren't, raise a ticket, email or call Delekit support. For anything about your plan (what's included, upgrading, a custom domain), speak to your account manager or raise a ticket.

Find the help centre from Delekit

In the menu, select Help centre. The Support page links to this help centre and gives you the other ways to reach us.

Raise a ticket

Raise a ticket for anything that isn't working as it should, or a question the help centre doesn't answer. To get an answer faster, include:

• the customer and event it's about (the names, as they show in the menu);
• what you were doing, what you expected, and what happened instead;
• the exact wording of any message, or a screenshot.

You can also email support@delekit.com. If it's urgent, for example on the day of your event, call +44 (0) 20 7210 1179.

Speak to your account manager

Speak to your account manager, or raise a ticket, about:

• your plan: what it includes, its limits, and renewing or upgrading;
• a feature that shows a padlock in the menu ("not included in your plan");
• custom domains and sending email from your own address.

Selecting a feature that isn't in your plan opens a page explaining it, with a Contact your account manager button.

Related articles

• Set up your Delekit account
• Use your own domain for your event site