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Check-in app scan messages

Modified on Fri, 30 Oct at 8:50 AM

Audience: on-site check-in staff. Applies to: events using the Delekit check-in app.

Every scan shows a result with a message and a sound. Find the message you see to learn what it means and what to do.

Message	What it means	What to do
Valid Scan	The attendee is checked in to this session.	Scan the next person.
Already Scanned	This ticket or wristband was already scanned into this session. The result shows when, and whether on this device or another one.	If they left and came back, let them in. If two people share one ticket, check their ID.
Ticket not found	The ticket or wristband isn't linked to anyone in this event.	Check you're in the right event, select the refresh icon, and scan again. If they have a wristband, their e-ticket no longer works: scan the wristband.
Not yet synced — please sync and rescan	The attendee exists, but hasn't reached this device yet. QR scans only.	Select the refresh icon, wait for it to finish, then scan again.
Not In Session	The attendee isn't booked on this Bookable session.	Select Yes to add them or No to turn them away. See Let in someone who isn't booked on a session.
Offline	The device has no connection. Scans are saved on the device.	Keep scanning. While offline, Already Scanned only knows about scans this device has downloaded.
This device doesn't support NFC.	The device has no NFC reader, so the scan screens can't open.	Use a device with NFC.
Camera permission is required to use this feature.	Camera access was refused.	In Android Settings › Apps › Delekit › Permissions, allow Camera.

Messages when you assign a wristband

Message	What to do
Tag is read only	The wristband is locked. Use a different one.
Tag too small for the selected fields	Use a larger tag, or turn off Write additional NFC records in the app's Settings.
Tag is not NDEF capable	The wristband can't store Delekit's data. Use a different type.
An error has occurred. Please try again.	Hold the wristband still against the device for longer.

Still stuck? Contact Delekit support.