Install the check-in kiosk

Audience: event organisers and the people setting up check-in desks. Applies to: events that check people in with the Delekit Check-in Desk kiosk app.

Delekit Check-in Desk is a Windows app for self check-in desks: attendees scan the QR code on their ticket and their badge prints. Install it on each Windows tablet or laptop you'll use at a desk, from Delekit's install page. It updates itself after that.

Before you start

• Use a Windows 10 or 11 device with an internet connection for the install. The app doesn't run on Macs, iPads, Android tablets or phones: the install page says so if you open it on one.
• Plan what's plugged in. Each kiosk needs a handheld QR scanner (USB or Bluetooth) or a camera, and a Zebra badge printer if it prints badges.
• Your organisation may block installers from sites it doesn't know. If it does, ask your IT team to allow assets.delekit.com before the day you set up.
• Your event needs a check-in profile. It says which session a kiosk checks people into and which badge it prints. Delekit sets profiles up for you, so ask Delekit support for one before you set up the kiosks.

Install the app

1. On the Windows device, open the install page, https://assets.delekit.com/checkin-kiosk/install.html, in Edge or Chrome.
2. Select Download installer.
3. Open setup.exe from your downloads. If Windows asks whether to keep the file, choose Keep.
4. If Windows shows Windows protected your PC, select More info, then Run anyway. The app is new, so Windows doesn't recognise it yet. This is expected.
5. Select Install when asked.
6. Wait for the app to open. It starts on its Sign in screen.

What happens next

• A Delekit Check-in Desk shortcut is added to the desktop and the Start menu, for next time.
• The app checks for a new version each time it starts and updates itself. You don't need to download it again.
• The app fills the screen and stays on top of other windows, and the screen doesn't go to sleep while it runs. That keeps attendees in the check-in screens. To close it, select Exit kiosk on the setup screens or the organiser screen.
• Next, sign the kiosk in and choose your event: see Pair a kiosk with your event.

Check it works

Close the app with Exit kiosk, then open it again from the Delekit Check-in Desk shortcut. It should open on its sign-in screen, or on Resume check-in? if you've already set it up.

If something isn't right

• The download is blocked: your organisation blocks installers from unfamiliar sites. Ask your IT team to allow assets.delekit.com, or ask your Delekit contact for the installer on a USB stick.
• Nothing happens after the download: open your Downloads folder and double-click setup.exe.
• The page says to open it on the Windows device: you're on a Mac, phone or tablet. Open the same address on the Windows device you're setting up.
• The kiosk says the connection is being blocked: the venue's network or your firewall stops it reaching Delekit. Try another network, or ask the venue or your IT team to allow Delekit's addresses.
• You want to remove the app: in Windows, open Settings › Apps › Installed apps, select Delekit Check-in Desk, then Uninstall.

Related articles

• Pair a kiosk with your event
• Set up badge printers
• Run check-in on the day

Still stuck? Contact Delekit support.