Audience: event organisers and client administrators. Applies to: all plans.
Every attendee has a registration status that says where they are: added but not yet invited, invited, registered, on the waitlist, or no longer coming. This article explains what each status means, how people move between them, and which changes send an email.
What each status means
| Status | What it means | How someone gets it |
|---|---|---|
| No status | On your list, but not invited or registered yet. Their page shows Not set. | You added them by hand or imported them. |
| Registered interest | They asked to hear about the event, and haven't registered in full. | They filled in the event's register interest form. |
| Invited | They've been invited and haven't registered yet. On their page, Started next to it means they've begun. | An invite list's send, or you changed their status to Invited. |
| Draft | They've started registering on the public pages but haven't finished, for example while paying. | They began registering without an invitation. (Invited people stay Invited while they register.) |
| Confirmed | They're registered. | They finished registering (and paid, if their tickets have a price), or you confirmed them. |
| Waitlisted | They're on the waitlist. | They joined it when their registration type was full, or you moved them there. |
| Declined | They've said they can't come. | They declined, or you changed their status to Declined. |
| Cancelled | Their registration is cancelled. | They or you cancelled it, or the attendee was deleted. |
The status tiles on the Attendees list count each status, except Draft, which is included in All attendees. See Find attendees: search, filter and columns.
How people move between statuses
Most changes happen by themselves as people register, pay, join a waitlist or decline. You can also change a status yourself with Change status, on the attendee's page or for many people at once in the Attendees list. These are the changes you can make:
| From | To |
|---|---|
| No status | Invited, Confirmed |
| Registered interest | Invited, Confirmed, Cancelled |
| Invited | Confirmed |
| Draft | Confirmed |
| Confirmed | Cancelled, Declined, Invited |
| Waitlisted | Invited, Cancelled, Confirmed |
| Declined | Invited, Confirmed, Waitlisted |
| Cancelled | Confirmed, Invited, Waitlisted |
Some rules apply to these changes:
- Inviting needs a registration type, because an invite link opens that type's registration form.
- Cancelling a confirmed or waitlisted registration is a full cancellation: their tickets are released and anything paid is refunded, minus the cancellation fee unless you tick Waive the cancellation fee (refund in full). It can't be undone.
- Bringing back a cancelled or declined registration gives them their places again. If those places have gone since, Delekit says which capacity it goes over and asks before it goes ahead.
- A reason is optional, and every change is recorded in the attendee's status history.
- A registration type can only be changed for people with no status, or who are Invited, Declined or Registered interest. Anyone who has started or completed a registration keeps theirs.
Which changes send an email
| What you do | |
|---|---|
| Add an attendee, or import a file | None |
| Change registration type | None |
| Delete an attendee | None. Their status becomes Cancelled, and restoring them brings back the status they had. |
| Change status | Only if you leave the email ticked (it starts ticked) |
When you change a status with the email ticked, Delekit sends the matching email from the attendee's own invite list: the invitation for Invited, the confirmation for Confirmed, and the waitlist, decline or cancellation email for the others. If their invite list has no email of that kind chosen, nothing is sent and Delekit tells you why. On the attendee's page, the Change status pop-up shows which email will go, and Show email shows it before you change anything.
To change a status without emailing anyone, untick Email them about the change (on the attendee's page) or Email them about the change (in the Attendees list).
Related articles
- Add an attendee
- Change status or type for many attendees at once
- Send or schedule invitations
- Delete and erase personal data
Still stuck? Contact Delekit support.
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