Add a walk-in attendee

Audience: on-site check-in staff. Applies to: events using the Delekit check-in app.

Add someone who turns up without registering straight from the check-in app. You enter their name and details, and the app can check them into the session you're scanning at the same time. They're added to the event in Delekit at the device's next sync.

Before you start

• Search for them first, in case they registered with a different spelling or email address: in the sessions list menu, select Attendees and use Search Attendee.
• Agree with the organiser who may be let in without registering. The app doesn't check capacity.
• You can add walk-ins without a connection. They reach Delekit when the device reconnects.

Add the walk-in

1. In the sessions list, select the session you're checking people into.
2. Open the menu and select New Attendee.
3. Enter their First Name and Last Name. Both are required.
4. Enter their Email, and fill in any other fields shown.
5. Select Save.
6. When asked "Do you want to check them into session?", select Check in. Or select Close to add them without checking them in.

What happens next

• Check in records them as arrived in the session. In a Bookable session it also books them onto it, so they count as Expected.
• The app gives them their own ID, but no ticket is sent to them. For other sessions, give them a wristband (see If something isn't right), or check them in by hand: see Find an attendee and check them in by hand.
• At the next sync, they're added to the event on the web with the status Confirmed. They have no registration type, and nothing is emailed to them.
• The fields shown are the event's custom fields marked Visible on app. See Set up an event for the check-in app.

Check it works

On the web, open the event's attendee list after the device has synced and search for their name.

If something isn't right

• First name is required or Last name is required: enter both names, then select Save again.
• They need a wristband: in the sessions list menu, select Attendees, find them, and select Assign Tag. See Assign a wristband to an attendee.
• You added someone who was already registered: they now have two records. Delete the one you added on the web, from the event's attendee list.
• You're adding someone outside a session: in the sessions list menu, select Attendees, then select New Attendee in its menu. Save adds them without asking to check them in.

Related articles

• Find an attendee and check them in by hand
• Let in someone who isn't booked on a session
• Assign a wristband to an attendee

Still stuck? Contact Delekit support.