Audience: event organisers and on-site check-in staff. Applies to: events using the Delekit check-in app.
An event shows in My Events only when it's visible in the check-in app and you have access to it, and a session shows only when it isn't hidden. If My Events keeps showing Downloading published events..., or a session isn't in the list, check these causes.
An event is missing
| Cause | What to do |
|---|---|
| Visible in check-in app is off | In Edit event › Check-in app, turn on Visible in check-in app and select Save changes. See Set up an event for the check-in app. |
| You don't have access to the event | A client administrator turns on Can manage for the event on your user. See Give staff access to the check-in app. |
| The event is archived | Client administrators see only events that aren't archived. Set it back to Draft or Live if you still check people in to it. See Go live with your event. |
| The device hasn't fetched it yet | In My Events, select the refresh icon. It downloads all your events again. |
| You're signed in with another account | Sign out and sign in with the account that has access. See Sign out of the check-in app. |
A session is missing
| Cause | What to do |
|---|---|
| It's hidden from the agenda | Hidden sessions aren't in the app either. On the web, edit the session, turn off Hidden from the agenda and save it. |
| It's been deleted | On the web, in Sessions, turn on Show deleted, tick the session and select Restore in Actions. |
| The device hasn't fetched it yet | In the sessions list, select the refresh icon. |
Sessions are listed in start-time order, with times in the event's time zone. Agenda items, such as lunch, are listed too, but aren't for scanning.
If nothing else works
- Check the device is online.
- In My Events, open the menu and select Refresh all data. The app removes the downloaded events and downloads them again. Scans that haven't been sent are kept.
- Wait for your events to show again.
If My Events still shows Downloading published events... after someone else used the device, scans of theirs may be waiting to be sent: see Sign out of the check-in app.
Related articles
- Set up an event for the check-in app
- Give staff access to the check-in app
- Sign in to the check-in app
Still stuck? Contact Delekit support.
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