Undo or correct a check-in

Audience: on-site check-in staff. Applies to: events using the Delekit check-in app.

If you checked in the wrong person, scanned someone into the wrong session, or need to show that someone has left, change it from the session's attendee list in the check-in app. You can mark the person as left, or take their check-in away completely.

Before you start

• The person's name has a tick in the session's attendee list. An empty circle means they aren't checked in, so there's nothing to undo.
• In an Open to all session, the list shows only people who've been scanned.

Change a check-in

1. In the sessions list, select the session.
2. Find the person. In Search Attendee, enter part of their name.
3. Select the tick next to their name. "Update Name to:" appears.
4. Choose what to do:
   • Exited records that they've left the session now.
   • Waiting (in a Bookable session) or Remove From Session (in an Open to all session) takes their check-in away, as if they'd never been scanned.
   • Cancel changes nothing.

What happens next

• Exited: an empty circle replaces the tick, and they move from In-Session to Exited in the counts. They still count as Arrived.
• Waiting or Remove From Session: every scan of theirs in this session, in and out, is removed. In a Bookable session they go back to Waiting and stay booked. In an Open to all session they leave the list.
• The change is sent to Delekit at the device's next sync. If the session has Mark attendee as arrived at the event turned on, their arrival time is worked out again from the scans that are left, or cleared if there are none.

Correct a scan into the wrong session

1. Take the check-in away in the wrong session, as in Change a check-in.
2. Go back to the sessions list and select the right session.
3. Scan them again, or check them in by hand. See Find an attendee and check them in by hand.

If something isn't right

• You marked someone as Exited by mistake: select the empty circle next to their name and select Yes. They're checked in again.
• You let someone in at Not In Session by mistake: take their check-in away, as in Change a check-in. They stay booked on the session; change their booking on the web if they shouldn't be.
• You assigned a wristband to the wrong person: assign a new wristband to each of them. The old one stops working. See Replace a lost wristband.

Related articles

• Find an attendee and check them in by hand
• Session counts in the check-in app
• Scan people out of a session

Still stuck? Contact Delekit support.